JOB PURPOSE

Amnesty International is seeking a strategic Global Supporter Engagement Manager to lead and develop supporter engagement strategies that drive public mobilisation for human rights change. This role plays a key role in managing Amnesty International's International Membership, working across regional teams and digital platforms to deepen engagement and increase activism.

This is a unique opportunity to shape Amnesty's global supporter experience, ensuring that individuals worldwide are empowered to take action in support of human rights.

Please note that this is a fixed-term contract opportuntiy of 8 months.

MAIN RESPONSIBILITIES

• Lead and manage the Global Supporter Engagement Team, overseeing day-to-day operations and ensuring the successful delivery of engagement strategies.
• Develop and implement innovative engagement strategies, increasing participation and deepening relationships with Amnesty's international members and supporters.
• Ensure a seamless supporter journey, from onboarding through to sustained activism, using digital engagement and personalisation techniques.
• Optimise supporter engagement tools and systems, ensuring effective delivery and alignment with organisational priorities.
• Manage global supporter engagement content, ensuring high-quality, impactful communication across campaigns, activism, and fundraising initiatives.
• Encourage innovation in digital engagement, identifying new approaches, channels, and opportunities to enhance supporter involvement.
• Oversee compliance and best practice in supporter data management, ensuring alignment with GDPR and Amnesty's internal policies.
• Support and mentor regional supporter engagement officers, fostering collaboration and knowledge sharing across the movement.  

SKILLS AND EXPERIENCE

• Significant experience in digital marketing and supporter engagement, with expertise in email marketing and CRM platforms.
• Strong writing skills, with experience in crafting compelling visual and written content for email and digital platforms.
• Proven ability to manage and optimise supporter engagement strategies, improving engagement rates and reducing attrition.
• Technical proficiency with email service providers, CRM tools (preferably Engaging Networks), and data segmentation.
• Demonstrated success in developing and executing audience engagement strategies, particularly in non-profit, campaigning, or fundraising contexts.
• Experience in performance tracking and analysis, with a data-driven approach to engagement.
• Excellent project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
• Fluency in English and proficiency in at least one additional language (preferably Arabic, Spanish, or French).

                             
Please see the attached job description for more information on the responsibilities, skills and experience required.

ABOUT US

Amnesty International is a global movement of more than 10 million people who campaign for a world where human rights are enjoyed by all. We reach almost every country in the world.

Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they're denied. And whether we're applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we're all inspired by hope for a better world. One where human rights are respected and protected by everyone, everywhere.

At Amnesty International, we are passionate about what we do and we are proud of our achievements as a movement. To compensate our employees for the critical work they do, we reward them through a combination of an attractive and sector competitive salary and benefits package, high levels of engagement and involvement, and a commitment to employee development.

Benefits include 37 days annual leave (inclusive of public holidays and grace days), pension scheme, employee assistance programme, life assurance and many more benefits designed to suit your own personal lifestyle. All of this, in a professional, engaging environment.

For further information on our benefits, please visit https://www.amnesty.org/en/careers/benefits/

WHAT WE HOPE YOU WILL DO NEXT

If you are talented, passionate about human rights and want to use your skills, knowledge and experience to change the world then we would encourage you to click ‘Apply for this Role' below.

Freedom, Justice, Equality. Let's get to work.

N.B. We reserve the right to close a vacancy BEFORE the closing date in the event of an overwhelming response or a change in business priorities, therefore we recommend you apply now if you are interested.

Commitment to Diversity, Equity & Inclusion: 

Amnesty International believes in a world that is fair, inclusive and equitable. Together, we're committed to being an anti-racist organisation with a diverse workforce that can better tackle the global human rights challenges that face our world today. We know that different voices, ideas, perspectives, experiences and knowledge, working together will enable us to better the lives of people around the world.

We are committed to building and sustaining an anti-racist, culturally diverse and inclusive organisation, where all employees feel valued, have a sense of belonging and an equal opportunity to fulfil their potential. We therefore strongly welcome applications from suitably qualified people regardless of their background; including underrepresented groups, LGBTQI+ individuals and those who may have or are living with a disability.

To see our full statement please visit this link: Racial equality, equal opportunities, diversity and inclusion policy - Amnesty International

Amnesty International is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with the team by emailing recruitment@amnesty.org